These terms apply to VPNCar accounts, subscriptions, and related services. Read these terms and our Privacy Policy before using the service. Before choosing a plan, check its billing method and traffic rules. For refund, account, or subscription disputes, submit a ticket through the user panel.
Services and Scope
VPNCar provides cross-border network acceleration subscriptions, with coverage in 100+ countries and 250+ routes, and support for Windows / macOS / iOS / Android / Linux. Clients and subscriptions are available through the user panel. Quantum encryption helps protect connections; it does not replace your responsibility to secure your devices, account credentials, or interactions with destination websites.
The service provides network connectivity only. It does not include memberships, content licenses, or account eligibility for third-party websites. Access depends on the destination service's policies, regional requirements, and your account status. Route coverage does not mean every third-party feature will be available.
Accounts and Subscriptions
No email address is required. Create an account with a username and password. Keep your credentials and subscription information secure. If you notice an unusual login or exposed credentials, change your password promptly and submit a ticket. Do not disclose subscription information on public pages, in groups, or in code repositories.
There is no limit on the number of devices connected at the same time for devices managed by the account holder. This does not authorize resale or distribution of the service to others. Renting or reselling accounts, or sharing account credentials or subscription information for independent use by others, is prohibited.
Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Traffic resets monthly on the activation date; mid-cycle upgrades are prorated based on the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Check your selection before payment. Full pricing is available on the Plans page.
Acceptable Use
You must comply with the laws and regulations of your location and any regions involved in your use of the service, as well as the rules of destination websites. You may not use the service for fraud, infringement, malicious attacks, distributing malware, unauthorized system access, or other unlawful activity.
Do not use automation abusively, disrupt networks, or damage systems in ways that affect other users. You are responsible for content you submit, transmit, or access, and may not use the service to evade obligations imposed by law.
Availability and Liability
Network performance depends on local connectivity, carrier routing, destination websites, device configuration, and maintenance. VPNCar does not guarantee uninterrupted connections, specific speeds, a fixed exit region, or continuous access to third-party services. If an issue occurs, first check your subscription status and client configuration, then provide the necessary troubleshooting details through a ticket.
Access issues caused by changes to third-party services, user configuration errors, or force majeure should be addressed according to their actual cause. To the extent permitted by law, the service is not liable for resulting indirect losses. These terms do not exclude liability that cannot legally be limited or affect statutory consumer rights.
Payments and Refunds
You may request a full refund for any reason within 7 days of your first payment. Sign in to the user panel and submit a refund request through the ticket portal, identifying the relevant order. You do not need to provide proof of a service fault to qualify for this refund.
Payment methods are Alipay / WeChat Pay / USDT. When reviewing a request, we may ask for information needed to identify the order. Do not submit your account password or complete subscription information. Refund progress and outcomes are communicated through tickets. Disputes outside the scope above are handled according to applicable law and the specific order details.
Account Actions and Changes to These Terms
For accounts involved in unlawful use, resale or sharing, malicious attacks, or repeated disruption of the service, VPNCar may restrict relevant features, suspend service, or terminate the account based on the nature of the conduct. Protective measures may be taken first when there is a security risk. If you disagree with an action, explain the situation through a ticket and request a review. Account actions do not remove any obligations imposed by law.
Updates to these terms will be published on this page, and the month shown at the top will be updated. Changes affecting important user rights will be announced on the site or through the user panel. Changes will not retroactively reduce refund commitments or statutory rights for orders already placed. Review updates before continuing to use the service. For questions, visit the Contact page to learn how to submit a ticket.